Swiftalk - Emergencies system

The goal

Following the events of 7/10 in Israel, the need for a fast and reliable app for instant communication with standby teams and local emergency services became evident. SwiftTalk builds on an existing control system but is streamlined for security emergencies, aiming to simplify operations and enhance the controller’s efficiency.

My role

As a UX/UI Designer, my focus was to simplify the process for controllers managing incidents from the control room, ensuring incident management is both efficient and clear.

The problem

When opening a new incident, controllers currently have to manually enter all details and contact personnel, making the process slow and prone to errors. Locating a caller is impossible if they are not registered in the system, which complicates coordination. In critical situations—such as incidents involving casualties, weapons, or fire—emergency responders must be contacted manually, leading to delays that can impact response time.

The solution

The new solution introduces automation for different emergency scenarios. For incidents involving casualties, a doctor is automatically contacted. In cases involving weapons, security personnel are added to the response team. For fire incidents, the fire department is alerted instantly. Additionally, I enhanced the left menu by adding dedicated buttons for quick access to the walkie-talkie, individual or group messages, or group broadcasts, minimizing the need to switch tabs.When a new event is created, all approved responders are automatically grouped into a shared communication channel with walkie-talkie, messaging, and broadcast options to streamline information sharing. Live updates and active cases are visible on the right side, ensuring quick situational awareness for the controller.